It is easy to reactivate Duo on your mobile device after an upgrade or getting a new phone. OIT recommends upgrading to a newer smartphone for MFA capability.ĭuo Mobile for Blackberry is not available. Keep your browser open or you will be required to authenticate at the beginning of each new session.ĭuo Mobile is not supported for use on ChromeOS or Huawei. If you have questions, the OIT Service Desk will try to help as they are able but, the team does not have access to the Linux OS to troubleshoot. Install the most recent browser for Linux. Updates may require additional storage over time.

HFS+ hard disk format (also known as macOS Extended) or APFS Latest browser versions of Safari, Chrome, Edge, or Firefoxģ2-bit requires hardware acceleration for 4K and higher Microsoft Outlook will not support connection to emails through the IMAP client or POP account. Microsoft 365 and Duo Security Supported Clients and Browsers Contact the Service Desk with any questions you may have about compatibility. You must enter your user name (generally your last name and first initial or a combination of your last and first name).Ĭheck for Supported Devices and Operating SystemsBe sure you are using the most up-to-date browser and updated operating systems on all your devices.

Troubleshooting: If you have an issue accessing the link, clear your browser data, then close your browser and reopen a new session.

(If you're already registered for Duo, you'll receive a ready to start using CU Secure message.)

The Duo Authentication “Start setup” message will appear.

Be sure to log in using your university username (not your email address) and your password.

Remove your university email address and type in your user name.

In your browser, type in: and click enter.

OIT highly recommends doing this on your smartphone.

Download the Duo app on your preferred mobile device.

Employee and student portals at my.cu.edu.

Microsoft 365 applications including Outlook for university email whether you are off-campus or on-campus.

VMWare Horizon, access to university resources through a remote desktop (often referred to as VDI).

GlobalProtect, the university's virtual private network (VPN).

If you are prompted to add a credit card, you can dismiss that request.

You cannot use your U-M Google email account with Google Play.

To launch the Google Play Store app, you need to have a consumer GMail account associated with your Android device.Your device must be on a Duo-supported version of Android.On your Android smartphone or tablet, launch the Google Play Store app.Tap Get and then Install to download the app.Note: Your device must be on a Duo-supported version of iOS. On an iPhone, launch the App Store, or on an iPad, tap iPhone Apps at the top of the screen.If you are unsure which option you want to use, refer to Options for Two-Factor Authentication for more information.We do not recommend this option as it is dependent on additional configuration that is not currently in place at U-M. Duo Mobile has setting named 'Duo Restore' that is designed to transfer your Duo accounts when you get a new device.The camera access is only used to scan a code as part of the activation process. Duo Mobile permissions require access to send you notifications and to your device’s camera.Duo Mobile requires approximately 32 MB of internal storage on an Android device (varies with device) and 30.8 MB on an iPhone.Make sure you know your password before you begin. You may need your password for your device’s app store to download Duo Mobile.Individuals in Michigan Medicine who use university-managed devices and need to complete two-factor authentication to log in to Michigan Medicine-specific services, including MiChart for Electronic Prescription of Controlled Substances (EPCS), will follow different documentation. This document provides instructions for downloading and installing the Duo Mobile app on your mobile device.

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